Administers Performance Improvement Plans when necessary, in a fair and consistent manner. Takes ownership and accountability for creating a positive work environment that increases productivity and reduces turnover by sharing all best practices.Ĭommunicates business goals and priorities to maximize Associate performance, increase sales opportunities and profitability.Ĭelebrates positive Associate performance and partners with District Operations Manager to identify performance opportunities for ongoing feedback and development. Partners with District Operations Manager to take smart risks and seek creative value-added solutions to challenges. Lead Associates to do the same by embracing, practicing, and coaching all guest experience behaviors. Manages productive center shifts to ensure center meets and exceeds key performance objectives. Produces results consistent with monthly goals. Trains Associates to establish trust and build guest confidence by becoming experts in package sales and products to reach their goals and produce desired resultsĮnsures that all guest transactions are handled in a friendly and efficient manner, leaving a positive lasting impression. Promotes sharing the experience with friends. Please note this position requires the sale of retail products and wax passes.Įnsures the center exceeds guest's expectations by delivering an inviting and memorable guest experience with every guest that walks in the door.Ĭreates guest intimacy with each transaction, building brand loyalty and creating a guest for life. This includes, but is not limited to leading a team of Guest Service Associates and Wax Specialists, consistently modeling guest service behaviors, recruiting, development and retention of talent, loss prevention, expense control, training & coaching and center cleanliness. The Center Manager is responsible for ensuring every guest has a memorable and inviting experience, while delivering the company's desired financial results. Supervises: Guest Service Associates and Wax Associatesįull Benefits: Available after 90 days with qualifying minimum hours worked.
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